Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.
At Ralph Thayer Automotive in Livonia, MI, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Ralph Thayer Automotive, allow us the opportunity to earn your business.
Read what some of our customers have said about our Dealership and Service:
2/9/2012 - Grand Blanc, Mi
Volkswagen Service group does an excellent job. Keep up the great work. Great idea to have cars washed after service. I talk to many colleagues and they wish their dealerships would also provide that service. Like the changes to the new lounge chairs and tv added to help time go by easier. Much appreciated.
2/9/2012 - Clinton, MI
and could not be happier. My salesman was Rick Behrendt, he told me I would love this car and he was 100% correct. Made me confident it was the right purchase and still checks in often to make sure im happy, could not have had a better buying experience. I also want to touch on the service department. I have never taken this car anywhere but Ralph Thayer Mazda service and I never will. They have never let me down. Previous dealerships I've dealt with always made me feel like once I'd bought the car they had what they needed and were done with me, but Gary, Lester and the rest of the staff always make me feel welcome when I bring my car in. They handle my car as if it were their own and make sure it is perfect when its ready to go. All my questions and concerns are answered to my satisfaction. From the time I walked in to Ralph Thayer Automotive 3+ years ago and met Rick to my calling Gary to bug him about which tires to purchase they have provided excellent service. The car I drive is from RTA and so will be those in the future!
2/08/2012 - Livonia, MI
Everything was explained, there were no surprises. Ken was exceptional, the price quoted included tax. He even quoted me on brake work that will be needed in the near future.
2/06/2012 - Bloomfield Hills, MI
Always a great experience at Thayer!
2/06/2012 - Plymouth, MI
Everyone at the dealership is fun & friendly which promotes a positive experience for the customer.
1/30/2012 - Ypsilanti, MI
Service deparment has been great. We will get our next VW from Ralph Thayer in July.
1/24/2012 - Detroit, MI
The staff was professional, knowledgeable, and spent an enormous amount of time to ensure that I was comfortable with my purchase.
Thanks Pam for her help in getting me behind the wheels of a very nice car. The speed at which she concluded the transaction is impressive. Everyone was shocked that I was able to return to work with such a beautiful car in such a short time. I am glad I decided to investigate a Mazda. The car drives extremely well and looks wonderful. Mazda is a great brand. Thanks again to you and your team. Ralph Thayer folks are honest. You guys are the best.
1/20/2012 - Canton, MI
Service guys were really helpful!! All questions I asked were answered thorughly, along with the service consultants giving me helpful hints.
1/20/2012 - Northville, MI
Oil, tire rotation - under warranty. Waited and looked at the new cars. Showroom, rest rooms, coffee were all great. Service personnel friendly and pleasant to visit.
1/17/2012 - Livonia, MI
My daughter bought a car from Brandon and I really trust him. I would recommend Brandon. I really trust the people at the dealership.
1/14/2012 - Canton, MI
This is my third VW and my 2nd from Ralph Thayer [and Harry Tompson]. Every visit is truly a great experience.
1/13/2012 - Farmington Hills, MI
Everyone treats me like a member of their own family. They genuinely care about me!
1/12/2012 - Detroit, MI
I would first like to take the time out to say that Brittany and Mike were absolutely wonderful to work with. Both of them made my shopping experience great. Even with me being at work, they both sped the process up so that I would not be late returning back to my job. So, I would just like to say Thanks a Million to them both.
1/10/2012 - Dearborn, MI
Ken rocks and the only reason why I come back to do the services at VW is because of him. He really knows what he is talking about!. Keep up the great work Ken!
1/08/2012 - Williamsburg, MI
Thank you so much Mike for your patience and undivided attention. That surely made the task so much easire. She admitted to liking the car and showed appreciation. The appreciation in itself was worth it. Thank you again for a successful and worthwhile trip to Thayer Auto.
1/06/2012 - Novi, Mi
My husband and I truly enjoyed working with Shawna, super great person. Thank you!
1/4/2012 - Westland, MI
Shawna Fleming was an excellent sales consultant, never too pushy, very knowledgeable about the brand and concerned that I was comfortable with my decision to purchase a VW and not just making a sale. She has continued to provide excellent customer service even after the sale.
1/03/2012 - Plymouth, MI
Shannan cut right to the chase, as far as which vehicle we were looking for and what price range we were looking to stay within. The sale was completed 10 minutes before the dealership was closed.
12/31/11 - Taylor, MI
My overall experience was excellent! I have always found that shopping for a new car and all of the paper work could be stressful but this was absolutely pain free and easy. Harry was great! He responded right away; I received an email on that Friady night and then he called me the very next morning. I let him know what I was looking for and he let me know what he had to fit my needs. The pricing was better than I could have imagined. Harry even setup my bluetooth for and set-up the email account for me - for the service [scheduler].
12/31/11 - Redford, MI
My wife and I were very pleased with the delivery of the car and the detailed explanations Josh gave us regarding the features on the car we were unfamiliar with. Overall, I would recommend both Josh and Ralph Thayer Dealership to anyone looking for a new car.
12/28/11 - Woodhaven, MI
Thayer VW. Internet Sales Manager, Harry Tompson, is stellar. Informative, courteous, and quick to respond, I will be taking all of my future business to him without hesitation. Business Manager, Dave, was also incredibly helpful in explaining my financing options in a clear, easy to understand manner. I came in with a smaller budget, but was listened to and respected every step of the way. I now own my dream car on a monthly payment I can afford. My highest recommendations.
12/26/11 - Northville, MI
From walking into the door to driving off the lot, my entire experience at Ralph Thayer was indeed a positive one, and I plan on recommending ohters. I found Harry Tompson's knowledge of the vehicles very clear, concise and understandable. The test drive was both information and enjoyable. Harry was diligent and efficient throughout the whole process.
12/17/11 - Pinckney, MI
I had originally went to a different vw dealership closer to where i live but was not comfortable and decided to try Ralph Thayer and couldn't be happier. I already knew I wanted a 2012 beetle and this being my first new car purchase, it had to be exactly what i wanted. I found my dream car but even better the sales men made my buying experience great. They were all very friendly and helpful. They answered all my questuons and made me feel very comfortable and did not pressured me into buying something i didn't want. The paperwork process was really easy. I was given a thorough explanation of how everything worked in the car which was greatly needed seeing as my previous car didn't even have power windows. I get stopped all the time about my new beetle at gas stations, grocery stores, Walmart...I have recommended Ralph Thayer to everyone that has asked. I couldn't be happier with my purchase thank you so much!
12/17/11 - Wixom, MI
I am SO impressed with the dealership and Josh's professionalism, that I brought my friend over a few days later, and HE got into a new Jetta too!. Rest assured, I will be coming back to this dealership in the future.
12/16/11 - Lincoln Park, MI
The best part of this was the confirmation call the night before service day. They were friendly and took care of taking the car in to have it worked on quickly. Dave Smith took the time to explain the issues and followed up with other issues that needed to be fixed and explained the best route to take. With my mother owning a VW as well, I would recommend her to the consultant, Dave, without hesitation.
12/16/11 - Farmington Hills, MI
Thank you so much for your great service! It is appreciated.
12/15/11 - Clinton Township, MI
Ken Berman took the time to not only give me a full understanding of the service that was needed, what would be done and when to expect completion, but he also took a personal interest in me as a person. We exchanged personal stories of interest and began a relationship that I am sure will grow as my future needs arise. Ken Berman should be commended by Ralph Thayer Automotive Group and Volkswagen as an excellent example of an Ambassador for both organizations.
Ken Berman, Service Consultant, was most definitely Truly Exceptional, he went above and beyond any reasonable expectation of excellence. They washed my car. Very pleased.
12/15/11 - Westland, MI
[Tom S.] has a very professional service check-in staff. Work done quickly. I am totally satisfied.
12/13/11 - Pinckney, MI
I was extremely satified with my service experience. I have another Volkswagen dealership that is closer to my home that I have dealt with for former cars. I am far happier with my service experience with Ken at Ralph Thayer Automotive.
12/10/11 - Mt. Pleasant, MI
Ralph Thayer Volkswagen made leasing my Beetle so easy. I told them what I was looking for and the price range and they came back with multiple options in no time. I couldn't recommend the dealership more.
We spoke on the phone and paperwork was waiting for me on arrival. This is a family business and you can tell by the integrity of everyone involved in the process.
12/05/11 - Trenton, MI
Very pleasant and welcome place. People are freindly. Very friendly and straitforward, to the point, and honest about everything. Best experience when buying a car, will recommend to friends and family. Salesman named Brandon was very exceptional.
12/08/11 - Detroit, MI
The great thing is that they [Pam and Mazda Team] explained all of the financial options available and explaining the dealer options available for this vehicle.
11/28/2011 - Ann Arbor, MI
Shannan went out of his way to make sure the sale was done promptly with lots of back and forth communication. He delivered not the only the vehicle but the paperwork to my home. I was very happy with the overall experience.
11/25/2011 - Birmingham, MI
All the folks at Thayer Automotive were thorough, polite, attentive to my needs and, I felt, went above and beyond to make my lease experience exceptional. Thanks so much to my "point man", Rick B., the VW Sales Manager. He is honest, direct, flexible and most accomodating. My experience could not have worked out better!
Fantastic experience! Great communication, great price and terrific follow-up from Rick and team (Shawna and David)! Thrilled with my new Beetle! Thanks Thayer.
11/25/2011 - Royal Oak, MI
Great service, fast work! I drive out of my way to come to the Livonia dealership because I feel that the people are friendly, informative and offer a comfy no-pressure approach to automotive sales/service. I feel it is worth my extra time and driving to come to this dealership. Mike Soto was an excellent sales rep.
11/25/2011 - Livonia, MI
Dave Smith and your service staff at Thayer has always provided me with exceptional service. Although I brought my vehicle in for an oil change only, I explained the car was slow starting. Dave checked the battery and made the necessary arrangements to have it replaced in short order avoiding a secondary visit. Great crew, great service, and a very happy VW owner!
11/22/2011 - Bloomfield, MI
If you're in need of service for your VW, then Ken in the service department at Thayer VW is your guy! He'll ensure your time isn't wasted in anyway all while providing the upmost level of professionalism. I'm very satisfied with my experience here and will be sure to return to them in the future.
11/19/2011 - MI
Great experience today - came in because my VW Beetle's turn signals weren't working. I was expected to be treated like...because I'm a woman, but they were honest, and friendly, and gave me a good deal, and fixed the wiring in less than an hour. Even their waiting room was nice, with comfy plush seats and vending machines. Everything was clean and they took good care of my car, even washing it afterwards.
11/17/2011 - Grass Lake, MI
I never was able to compliment the salesman that sold me the car. Harry was very helpful and took an interest in my needs and the type of car I needed. I wanted you to know how happy I was with the whole thing. Much better than my last deal [at another dealership]. Thanks again!
11/16/2011 - Dearborn, MI
I was very pleased with this dealership [and James Cagle] after not such a good experience at another more local dealership. I recommend Ralph Thayer Hyundai to anyone I know who is looking for a new vehicle.
11/16/2011 - St. Claire Shores, MI
Shawna Fleming was an excellent salesperson. She was really helpful in helping me make my choice for my new VW.
11/11/2011 -Brighton City, MI
Sales and service has been excellent. I have recommended Thayer Volkswagen to several of my friends.
11/11/2011 - Redford Township, MI
The Service Tech, Ethan, let me take him for a ride to see if we could duplicate the noise I could hear coming from the dash. He seemed genuinely concerned with helping to locate and resolve the problem. I appreciated his personal attention with detail.
11/11/2011 - Plymouth, MI
Thayer Volkswagen Service continues to be one of the top three reasons I continue to choose VW products. Over the years, I have had many opportunities to use dealer services centers and have been consistently disappointed until now. This dealership [and Dave] does service right. I would (and have) un-hesitantly recommended this service center to friends and family.
11/10/2011 - Birmingham, MI
There are two VW dealerships that are MUCH closer to me than Ralph Thayer. I drive a much longer distance than necessary because of the treatment I get from Dave in Service. Even for oil changes, I will return because of his service has been outstanding, I feel very loyal to Ralph Thayer VW.
11/10/2011 - Ann Arbor, MI
After having a terrible experience with [local VW dealership] (where I live), I was thrilled with the staff and overall buying process at Ralph Thayer VW. Both Shawna and Dave were kind, honest, knowledgeable, and respectful of me and my time. Bonus that they had a great sense of humor! I felt comfortable and was confident in our ability to communicate to one another. I got a fantastic deal and love and my new Jetta. I look forward to driving it every day and would recommend Thayer VW to anyone. It was well worth the drive to Livonia and almost made up for the way I was treated at [other VW dealership].
11/01/2011 - Livonia, MI
Able to make an appointment for an oil change/inspection in the same day. Service completed in about an hour. Friendly courteous treatment from all employees.
10/28/2011 - Livonia, MI
Will Badger was very knowledgeable about the vehicles, it's options and worked with me to understand what I wanted in the vehicle I purchased. I will recommend him to any of friends and family looking to buy or lease a Mazda.
10/27/2011 - Livonia, MI
Very straitforward. Got in very quickly. Love the online reminders.
10/27/2011 - Livonia, MI
I've been overly satisfied with Ralph Thayer since the 1st time. Any issues were resolved and lifes been good. Love the people [t]here.
10/26/2011 - Melvindale, MI
This was a night and day experience to what I was used to at my former dealership.
Ken Berman in the service department is who you hope works at the dealership when you love your car.
10/17/2011 - Southgate, MI
Excellent service and process. Will consider another Volkswagen as long as dealer service and product quality remain like this.
10/07/2011 - Ypsilanti, MI
An incredibly positive experience. Harry Tompson is an outstanding salesperson. He is honest, no games, and works hard to make a deal that works for the customer. I have already recommended Harry and Ralph Thayer a number of times to friends and colleagues.
I'll be back in the future
10/07/2011 - Dearborn Heights, MI
My original selling dealer lost their franchise and so was unable to fully diagnose what was causing the problem (my speedometer/odometer didn't work). The people at Thayer Volkswagen found the cause and corrected the problem even though it wasn't the most common reason for the problem. They explained everything in detail before, during and after the service and I left with a full understanding of what went wrong and why. From now on, Thayer will be my servicing dealer. I am very happy with them.
10/04/2011 - Detroit, MI
I cannot say enough good things about your service department. The gentleman that writes up my orders (I think his name is Ken). He's the best. When I drive in and see him, I feel safe! Thank you for all you do.
10/02/2011 - Livonia, MI
Pam, my salesperson, treated my family and me with dignity and respect. I didn't feel like just another paying customer. She really wanted us to enjoy our new car and all its features.
9/26/2011 - Howell, MI
I went to another dealership and was not able to get pricing on the models I was looking at - the Jetta and CC. When I stopped in at this dealership which was a little out of the way for me I had a much better experience. The salesman was so helpful. He realized that based on the other cars I was comparing and the features I wanted that I might be interested in the Passat. He heard what I was saying and directed me to the right vehicle. I would definitely recommend him in the future and will return to him when I need my next vehicle.
9/26/2011 - Walled Lake, MI
9/17/2011 - Ann Arbor, Michigan
Harry was wonderful to work with! He made buying a new car as stress-free as it can be. Thank you!
I was at the VW dealer on Saturday. The salesman Harry Tompson was great. Provided good offer and great explanation of all that I needed to know. Never had such a fast and smooth transaction until now. Thanks.
9/09/2011 - Allen Park, MI
We are truly pleased with our experience. Everyone was very helpful and not pushy. There is nothing worse than a sales person being pushy, this was not the case. Everything was great and we will recommend to everyone looking for a new car. Thank You!!!!
8/18/2011 - Detroit, MI
[Pam was] very knowledgeable about the vehicles. Took all the time required to answer all my questions.
8/9/2011 - Milford, MI
I have had nothing but the highest level of service performed at Ralph Thayer Volkswagen. I usually plan my service appointments to coincide with my business travel. My 2004 Passat is always ready when I arrive, service work done excellently and at a fair price. I will only have my VW serviced at Ralph Thayer.
7/22/2011 - Livonia, MI
I had an excellent experience all the way around with Hyundai. The sales associate, James Cagle, was very helpful, informative, and patient. I would definitely recommend to all my friends and family!!!
7/21/2011 - Canton, MI
Pam met our asking price for the trade in, and provided a good price for the trade in, and provided a good price for the new vehicle without a lot of haggling.
7/21/2011 - Allen Park, MI
Everything was done exceptionally well. Pam Yurgelaitis was a pleasure to work with. I would highly recommend her to anyone looking for a car.
7/14/2011 - Canton, MI
Such a friendly environment!
6/22/2011 - Livonia, MI
Good service --makes you rethink what "Made in the USA" means now in a global economy. Good service...and they carry ENEOS!!!
6/21/2011 - Westland, MI
I purchased a car from Ralph Thayer in May '11 and received excellent customer service from salesperson Mike McCool. I was so pleased to find a reputable dealership, this after having been given the run-around and receiving down-right rude customer service from other dealerships. For the excellent customer care here at Thayer, the following month I recommended a friend of mine that was also just as pleased with how well he was treated by Mr. McCool and the high quality stock of cars in their inventory. One of the best indicators of how much attention is paid to customer satisfaction and the quality cars in stock a dealership has is willingness to provide a CarFax report on each car on their lot. This is not only a free function on Ralph Thayer's website but also one in the showroom. High praise to Mike McCool, Xiang Leuamchampassak, and to the entire staff of Ralph Thayer Automotive.
wiper blades and battery issue. I was quoted 4 days on my repairs and parts availability became an issue. Instead of following my idea and taking the car home for use and driving a car without wipers, Gary recommended a loaner vehicle which would cost less than charge for putting the wiper back together and then tearing it back apart a few days later. Very good customer service in my opinion.